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Communications Officer

  • Gonzaga Main Campus, Washington
  • Regular full-time (staff 30+ hours)
  • Closing at: May 15 2025 - 23:55 PDT

Title: Communications Officer

VP Area: Campus Public Safety and Security

Department: Communication Center

Work Schedule: Varies

Telework Availability: On-campus Position

FLSA Status: Non-Exempt

Employee Classification: Regular full-time (staff 30+ hours)

Hours per week: 40

Months per year: 12

Fixed Term End Date (if applicable):

Job Purpose:

Join the Gonzaga University Team as a Security Communications Dispatch Officer

Gonzaga University is looking for a calm, dependable, and service-oriented individual to join our Campus Security & Public Safety team as a Security Communications Dispatch Officer. In this vital role, you’ll be the first point of contact during emergencies and day-to-day operations—supporting the safety of our campus community 24/7.

If you're passionate about helping others, thrive in high-pressure situations, and have a knack for clear communication and attention to detail, this is your opportunity to make a meaningful difference in a dynamic campus environment.

Be part of a team that values integrity, collaboration, and community, and help us ensure Gonzaga remains a safe and welcoming place for all.

Essential Functions:

Dispatch & Communications (75%)

  • Receive and respond to emergency and non-emergency calls; prioritize and dispatch officers or refer to appropriate resources.

  • Use radio protocols to communicate effectively during calls for service.

  • Coordinate after-hours service requests for Plant Services and other departments.

  • Monitor and respond to campus issues involving custodial, maintenance, IT, and grounds during nights, weekends, and holidays.

  • Provide after-hours support for switchboard operations when needed.

  • Notify on-call administrators and departments during emergencies or unusual circumstances.

  • Facilitate direct radio communication with Spokane Police and Fire personnel as requested.

Security Systems Monitoring

  • Monitor alarms (fire, burglar, panic, lab temperature, etc.) and manage building access via the Persona system, including lockdowns.

  • Operate surveillance systems with over 600 cameras to assist with investigations and monitor campus activity.

  • Export video footage for internal and external agencies as needed.

  • Maintain dispatch records and logs using Omnigo software.

Technology & Support Tools

  • Use T2 software to support Parking & Transportation operations.

  • Track and manage lost & found items using Crowdfind.

Resource Liaison (20%)

  • Coordinate services with external agencies (e.g., Safe Ride, Uber Health, Spokane PD/FD, Avista, etc.).

  • Maintain emergency contact lists for staff, faculty, and students.

  • Provide access to student health info and utilize internal systems (EMS, StarRez) as needed.

 

  • Additional Duties as Assigned by the Department

Educational Requirement:

Vocational, Associates, or Technical Degree

Years of Related Experience Requirement:

1 year

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education. 

Certifications and/or Licensures:

 

Skills & Abilities:

  • Ability to pass a background check.
  • Previous experience in dispatch, security, or emergency services is preferred.
  • Strong verbal and written communication skills.
  • Ability to remain calm and focused under pressure, including in emergency or high-stress situations.
  • Basic computer literacy, including proficiency in word processing and data entry.
  • Availability to work various shifts, including nights, weekends, and holidays.

Preferred Qualifications:

  • Associate’s or Bachelor’s degree in Criminal Justice, Communications, Emergency Management, or a related field.
  • Previous work experience in higher education.
  • Proficiency with security and surveillance technologies, including video monitoring systems and card access control.
  • Familiarity with Computer-Aided Dispatch (CAD) systems, radio dispatch systems, and records management software.
  • Bilingual or multilingual proficiency.
  • Knowledge of Clery Act reporting requirements and/or familiarity with campus safety policies and procedures.

Physical & On-Campus Requirements:

In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 5 days/week

Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)

Walking - Ability to move about on foot to accomplish tasks: Often (50%-75% of time)

Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)

Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)

Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)

The budgeted salary range that the University reasonably expects to offer for this position: $20 per hour

Pay Range:

Minimum Salary (Non-Exempt): $20.00

Midpoint Salary (Non-Exempt): $22.30

Maximum Salary (Non-Exempt): $24.63

Is this position eligible for relocation reimbursement or a signing bonus?: False

 

Total Rewards Statement

At Gonzaga, we value the well-being and contributions of our colleagues by offering a comprehensive total rewards package. In compliance with Washington State's Pay Transparency Act, we provide both the full salary range for each position, and an anticipated salary range that reflects the budgeted amount that the university reasonable expects to offer the position. In addition to base compensation, we offer a competitive benefits package, which may vary depending on the position type and hours worked. To explore the full range of benefits available, please review the applicable Prospective Employee Benefit Guide available on the Gonzaga website.

EEO Statement

Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.

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