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Title: Director of Financial Aid

VP Area: Student Financial Services

Department: Financial Aid Office

Work Schedule: Fixed daytime hours Monday-Friday

Telework Availability: Occasional Telework Available

FLSA Status: Exempt

Employee Classification: Regular full-time (staff 30+ hours)

Hours per week: 40

Months per year: 12

Job Purpose:

The Director of Financial Aid leads the strategic and operational functions of the university’s financial aid programs. This role provides senior-level leadership in compliance, technology, and student services, ensuring exceptional customer experience while maintaining full adherence to federal, state, and institutional regulations. The Director manages a high-performing team, oversees departmental budgets and resources, and implements innovations in technology, process, and policy to advance institutional enrollment and student success goals.

Essential Functions:

• 25% - Strategic Leadership
  • Provide senior-level oversight of all financial aid operations, ensuring alignment with institutional strategy, enrollment goals, and regulatory requirements.
  • Analyze trends in higher education and financial aid to guide long-term departmental planning and decision-making.
  • Lead cross-functional initiatives with Enrollment Management, Finance, Student Affairs, and IT to optimize student financial support systems and enhance operational efficiency.
  • Develop and execute strategic projects, including process redesign, technology implementation, and workflow improvement, to advance departmental performance.
  • Represent the financial aid office in institutional and external forums, maintaining awareness of national best practices and emerging trends.
  • Identify and manage risk related to compliance, operations, and technology, and implement solutions to mitigate potential issues.
• 25% - Staff Supervision and Team Development
  • Directly supervise and develop a team of financial aid professionals, fostering a high-performing and collaborative culture.
  • Lead regular team meetings, one-on-one coaching sessions, and performance evaluations to ensure clear expectations, accountability, and professional growth.
  • Ensure staff have access to the resources, technology, equipment, and time needed to perform their work efficiently and effectively.
  • Design and implement training programs to maintain expertise in financial aid regulations, systems, and customer service practices.
  • Promote an inclusive, supportive work environment that values diversity and encourages engagement and professional development.
  • Identify and address gaps in staffing, skills, or workflow, creating solutions to improve team performance and operational efficiency.
  • Recognize and celebrate staff contributions to build morale and reinforce the department’s mission. 
• 20% - Compliance and Policy Oversight
  • Maintain overall responsibility for compliance with federal, state, and institutional financial aid regulations, ensuring all operations meet legal and policy standards.
  • Provide oversight and guidance for the development, updating, and implementation of policies, procedures, and operational processes to ensure consistency, accuracy, and regulatory compliance.
  • Review and interpret audits, program reviews, and accreditation guidelines, implementing corrective actions and communicating changes to staff and leadership.
  • Serve as a subject matter expert and resource for staff on regulatory requirements, policy interpretation, and procedural questions.
  • Monitor emerging regulations and trends, providing strategic recommendations to leadership for policy updates and operational adjustments.
  • Ensure documentation is maintained, accessible, and regularly updated to support training, compliance, and departmental accountability.
• 20% - Technology and Process Management
  • Oversee department technology platforms, including financial aid systems, document imaging, and other operational tools.
  • Partner with division technology analysts and project managers to ensure software updates, patches, and system enhancements are implemented timely and effectively.
  • Assess current technology usage and identify opportunities to optimize operations, improve efficiency, and enhance student and staff experiences.
  • Develop and execute reports, dashboards, and data analytics to support decision-making and operational planning.
  • Test new systems, tools, and updates to verify functionality and alignment with departmental needs.
  • Provide training and guidance to staff on effective use of technology, ensuring tools are utilized to their full potential to support compliance and service delivery. 
• 10% - Student Experience and Outreach
  • Design and implement strategies to enhance the overall student and parent experience in financial aid and Student Financial Services.
  • Develop systemic solutions to provide consistent, accurate, and timely financial aid information across multiple channels, including web, email, phone, and in-person interactions.
  • Collaborate with partners across SFS and other university departments to streamline processes, improve communications, and ensure students and families receive a coordinated, supportive experience.
  • Analyze trends in student inquiries and challenges to proactively adjust operations, technology, and messaging to improve access and satisfaction.
  • Lead outreach initiatives that support financial literacy, student financial wellness, and equitable access to financial aid programs.
  • Monitor and evaluate systemic performance metrics to identify areas for improvement and implement operational enhancements.
  • Represent the financial aid office in campus and external outreach, including presentations, workshops, and partnerships with schools or community organizations. 

• Additional Duties as Assigned by the Department

Educational Requirement:

Bachelor's Degree

Years of Related Experience Requirement:

5 years

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education. 

Certifications and/or Licensures:

Skills & Abilities:

-Proficient in common office productivity tools to create and maintain documents, spreadsheets, and presentations.
-Skilled at using data analysis and reporting tools to organize, interpret, and present information effectively.
-Comfortable learning and applying new software and technology to optimize work processes.
-Experience with an integrated administrative computing system, such as Banner, Colleague, Peoplesoft, etc.
-Experience managing and prioritizing multiple tasks and working both independently and collaboratively.
-Strong verbal and written communication skills necessary to explain complex processes to colleagues and external stakeholders.
-Ability to identify issues, analyze data, investigate discrepancies, and prepare accurate reports.
-Experience working in the financial aid, enrollment management, or higher education student services field.

Preferred Qualifications:

-Proven ability to learn, implement, and optimize new software and technology to improve departmental efficiency and compliance.
- NASFAA U credentials, FAAC, or similar professional certifications related to financial aid or enrollment management administration.
-Demonstrated experience applying knowledge from professional development to lead teams and enhance operations.

Physical & On-Campus Requirements:

In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 5 days/week

Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)

Walking - Ability to move about on foot to accomplish tasks: Rarely (1%-49% of time)

Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Rarely (1%-49% of time)

Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)

Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)

The budgeted salary range that the University reasonably expects to offer for this position: $76,000-$95,000

Pay Range:

Minimum Salary (Annualized 12 months and 40 hours/week): 71120

Midpoint Salary (Annualized 12 months and 40 hours/week): 88900

Maximum Salary (Annualized 12 months and 40 hours/week): 106680

Is this position eligible for relocation reimbursement or a signing bonus?: False

At this time, the University has suspended all new H1B visa sponsorships.