We're Hiring!

Title: Mail Services Clerk

VP Area: Auxiliary Enterprises

Department: Mail Service & Delivery

Work Schedule: Fixed daytime hours Monday-Friday

Telework Availability: On-campus Position

FLSA Status: Non-Exempt

Employee Classification: Regular full-time (staff 30+ hours)

Hours per week: 40

Months per year: 12

Off Months: N/A

Fixed Term End Date (if applicable):

Job Purpose:

To provide mail and parcel processing, distribution, and customer service for University departments, faculty, staff and students.

Essential Functions:

• 60% - Complete mail distribution and delivery - Receive and sort incoming and outgoing mail/packages for distribution and shipment. Provide on campus pickup and delivery of mail to departments and student pickup and delivery at mail services location. Use tracking software to ensure tracking of all packages/mail and in lockers. Receive USPS, UPS and FedEx shipments at mail center. Operate Pitney Bowes postage meter and scale for processing outgoing mail. Operate Mail Services Vehicles: Ensure safety while operating vehicles for delivery on campus. Be cautious of students and community members all around campus while delivering. Be sure vehicles are maintained and operating correctly. Ensure mail discounts when available utilizing software for comparison. Research and readdress return mail to include forwarding. Responsible for inventory of supplies. - (Essential)
• 25% - Customer Service - Provide customers with excellent customer service while handling many questions/concerns and/or issues related the mailing process. Maintain a professional demeanor and understanding and caring attitude. Knowledge of postal regulations preferred - (Essential)
• 5% - Operate Mail Services vehicles - Safely operate Gonzaga University Mail Services vehicles - (Essential)
• 10% - Sales of postage and supplies - Provide customers with options for postage, shipping costs utilizing zip code research and service provider comparison. Prepare outgoing mail/shipments with use of computer-based shipping software systems and corresponding transportation manuals. Serve as cashier, reconciling daily transactions. Other tasks as requested by the Department - (Essential)

• Additional Duties as Assigned by the Department

Educational Requirement:

High School Diploma or GED

Years of Related Experience Requirement:

1 year

In lieu of the educational qualifications, candidates may qualify with equivalent professional experience at a ratio of one year of experience for each year of required education. 

Certifications and/or Licensures:

Current valid Drivers License with clean driving record

Skills & Abilities:

Customer Service: Ability to provide friendly, professional, and responsive service while assisting students, faculty, staff, and other customers with questions and mailing needs.

Organization & Attention to Detail: Ability to accurately sort, process, track, and distribute mail and packages while maintaining organized records and supplies.

Technology & Equipment: Basic computer skills and the ability to learn and operate mail processing, package tracking, shipping, point-of-sale, and related equipment and software.

Communication & Reliability: Ability to communicate effectively, follow established procedures, manage multiple tasks and priorities, and work dependably both independently and as part of a team.

Preferred Qualifications:

Experience with postage equipment Experience with Word, Excel, Windows and tracking software Knowledge of postal regulations preferred

Physical & On-Campus Requirements:

In-Office Presence - Ability to work on-site in typical office setting and participate in in-person meetings with colleagues: 5 days/week

Standing/Sitting - Ability to remain in a stationary position for a prolonged period: Daily (>75% of time)

Walking - Ability to move about on foot to accomplish tasks: Daily (>75% of time)

Lifting/Carrying - Ability to move or transport objects up to a specified weight (e.g., 50 pounds): Daily (>75% of time)

Cognitive Requirements:

Attention to Detail - Ability to focus on detailed tasks for extended periods: Daily (>75% of time)

Problem-Solving - Ability to identify and resolve issues effectively: Daily (>75% of time)

The budgeted salary range that the University reasonably expects to offer for this position: 41600-46000

Pay Range:

Minimum Salary (Annualized 12 months and 40 hours/week): 41600

Midpoint Salary (Annualized 12 months and 40 hours/week): 46000

Maximum Salary (Annualized 12 months and 40 hours/week): 50400

Minimum Salary (Non-Exempt): 20

Midpoint Salary (Non-Exempt): 22.11

Maximum Salary (Non-Exempt): 24.23

Is this position eligible for relocation reimbursement?: No

Is this position eligible for a signing bonus?: No

At this time, the University has suspended all new H1B visa sponsorships.

Career Framework Classification: Career Framework is Gonzaga’s staff job framework, which identifies the market-based job and level to which each position at the university aligns. Current Gonzaga employees can view the entirety of the Career Framework in ZagPathways.

System Title: Mail Clerk

Career Level: Foundational

Career Structure: Individual Contributor - Degree Not Required

Job Family: Facilities 

Job Sub Family: Mail & Print Services